Customer Service Representative /Portland Maine office

JOB ACTIVITIES: Supporting role in our customer service department. Various support of all job aspects relative to providing outstanding customer service learning job estimates/ proposals from customer requests and follow up on estimates written by technicians. Follow up calls to customers on how we did performing their work. Taking calls from our customers and generating service tickets and scheduling with the customers. Also duties as assigned by Service Manager supporting the department operations. Some warehouse support functions receiving and unloading material. Requires ability to locate and pull customer jobs material in warehouse setting and ability to lift various heavy objects within that function. Ability to sell doors & operators and various equipment to include over the counter sales when needed. Some forklift functions as needed, various light building maintenance jobs as needed.

JOB RESPONSIBILITIES: Building relationships with customers by helping provide great customer service to their needs. Scheduling service technicians daily work. Process some service work orders and support any follow up on estimates and proposals timely. Must be able to multitask and keep composure with difficult customer calls. Assist service department manager with inventory control, performing inventory as needed and various department functions. Computer skills are a must. If this job interests you, please contact us with the button above to find out more.

Residential Technician

The Overhead Door Company of Portland is seeking a motivated individual with a working knowledge of the service and installation of residential doors, motor operators Three to Five years of experience is preferred in a mechanical field knowledge. The position is in the Residential Division. One will need a strong working knowledge of the installation & servicing of overhead doors while providing exceptional customer service. Additional basic requirements are construction job site experience, a strong mechanical background, power tool skills, technical education. Job requires good communication skills both verbal & written, along with the ability to work independently & as part of a team when needed. You will work at various heights from ladders. The position can require heavy lifting and working in various climate conditions. You must be able to provide your own hand tools. Driver's license is required.

Technician Helper / Portland Maine

Overhead Door Company of Portland Maine is looking for a motivated individual to join our commercial installation / service team as an apprentice-helper technician. You will work on a two man crew installing & servicing overhead doors, coiling doors, fire doors, industrial doors, specialty doors, automatic door equipment, loading dock equipment, operable wall partitions. Door industry or Job site construction experience, a strong mechanical background, power tool skills, technical education, welding/ knowledge skills are a plus. Job requires good communication skills both verbal & written, along with the ability to work independently & as part of a team. You will work at various heights from ladders and different types of platform lift equipment. The position requires heavy lifting, and working in various climate conditions.* employment hiring is subject to passing a Pre-Employement physical test given by Concentra Medical. You must be able to provide your own hand tools. Driver's license is required..

* Employment hiring is subject to passing a pre-employment physical test given by Concentra Medical...

Warehouse/Customer Service- Portland Maine

We have a great opportunity for the right person. The position is our Warehouse /Customer Service associate at our Portland Maine location. Previous warehouse and customer service experience a plus, along with prior experience with power tools, cutting torches and fabrication skills are all a large part of this job. This position manages the flow of products in and out of the warehouse and controlling quality control of products shipped & received. Job duties require gathering materials and job parts for the next day’s crew work for all the crew trucks. The position is responsible for completing physical inventories to include whole job components and replacement parts. Great housekeeping methods are a must. We have various shop fabrication work orders that need to be done daily with deadlines. This position uses forklift , and various material handling equipment which is necessary unloading and loading some of our products. Position also requires a lot of lifting a variety of materials some light, some heavy. There are counter sales and service requirements along with parts requests and phone /walk in clients. Computer experience is necessary for maintaining products in and out of inventory. Maintains ongoing housekeeping outside our property is also one area of responsibility which includes picking up trash & debris daily, shoveling snow and putting down traction control and ice melting products for our parking lot and building entrances. Some snow blowing and general building maintenance as needed. Driver’s license is required, delivery of products to customers and job sites when needed. This position is also a backup person to step in when needed to be an assistant on a crew truck, also may fill in for customer service department team members during absences or vacations.

* Employment hiring is subject to passing a pre-employment physical test given by Concentra Medical.

Commercial Sales Engineer / Portland Maine

JOB DESCRIPTION: We are hiring a commercial field sales engineer, CSE. Your job will be to maintain & grow our existing customer base while expanding our efforts to find new customers. Our customers are: architects, contractors, business owners, facilities mgrs., municipalities, schools, government agencies, hospitals, industry, emergency services, aviation facilities etc. The CSE builds relationships with his customer contacts and promotes his products & services as value added additions to his customers business. Every product you sell includes installation & follow-up service. You will be selling all types of doors, automatic operation, fire doors, specialty doors, industrial doors, high performance doors, store front systems, loading dock equipment, aviation doors - etc. CSE needs to have efficient time management skills to balance time requirements for new sales calls, sales proposals, sales proposal follow-up, up selling/ cross selling; client specific job management from first sales call to invoice. Overhead Door also maintains multiple lead generation services. The CSE participates in Home Shows, Vendor training, after work seminars, Industry associated membership functions, & networking opportunities. Computer skills are necessary for Windows based system to include a working familiarity with Word and Excel. Compensation is Salary / Plus Commission, Company Car.